Account: your email address and a password (stored only as a hash), or the identifier Apple or Google gives us when you use Sign in with Apple or Google. Your subscription status and a daily scan counter are kept on your profile.
Profile and branding (optional): company name, city/state, phone and license number that you enter so they appear on reports you export.
Your work is stored in your account: decoded scan data, jobs, projects, calculator results and favorites are stored in our cloud database and sync across your devices. Photos stay on your device.
Job and customer information you enter: for each job, the customer name, address, phone numbers, email addresses, notes and dates. This is information about your customers that you choose to put in the app, and you are responsible for having the right to store it (see "Customer information" below).
Calculator work: the inputs and results of calculators you save to a job (for example wire size, load calculation, refrigerant charge, flue sizing), your favorite tools, and your recent-tool state.
Equipment scans: when you scan a data tag, the photo is stored only on your device. Only the decoded result (brand, model, serial, equipment type and specifications) is saved to your account so it syncs to your other devices. The photo itself is sent to our AI provider (OpenAI) to be read, and is not kept in our cloud storage.
Location (optional): if you allow it, your approximate location (city level) while the app is open. It is used only to pre-fill local climate data, design temperatures, utility rates and address suggestions in the calculators. We do not use location for advertising, and we do not track you across other companies' apps or websites.
Purchases: whether you have FieldTag Pro and when it renews. Payment is handled by Apple; we never receive your card number.
Advertising (free version only): if you allow tracking, your device's advertising identifier and ad interaction data are collected by Google AdMob to show ads.
Support reports: if you tap "Report a problem" or flag a scan, we receive your message and technical context from the screen you were on (which may include the job, calculator or scan data on that screen).
Automatic data: basic device and app information (device model, OS version, app version) processed by our service providers. We do not use third-party product-analytics or crash-reporting SDKs.
To provide the app and sync your work between your devices; to decode equipment tags and read text or gauges from photos you submit; to pre-fill location-based values; to process purchases and remove ads for Pro subscribers; to enforce the free daily scan limit; to show ads in the free version; to respond to support requests and fix problems; to keep the service secure; and to comply with the law. We do not sell your personal information.
These providers process data for us or at your direction:
We may also disclose information if required by law, or to protect rights and safety, or in a merger or sale of the business.
Customer names, addresses, phone numbers and emails in your jobs are your content. We store them only to provide the app to you, do not use them for advertising, and do not share them except with the providers above as needed to run the service (for example Supabase, or OpenAI if you submit a customer photo for autofill). You are responsible for using customer information lawfully, including any notices or consents your local law requires.
We keep your account data until you delete your account. Job records are set to expire 90 days after they are created and may be removed automatically. You can delete jobs, scan data and saved work in the app at any time. To delete your account, open Settings → Delete Account. This permanently deletes your profile, jobs, projects, calculator results, decoded scan data and favorites from our servers, and removes your sign-in; scan photos are only on your device and are removed when you delete the app or the photos; if you used Sign in with Apple we also revoke the app's Apple authorization. Copies in support email may remain until deleted on request. Backups are overwritten on a rolling schedule.
The free version shows ads from Google AdMob. On iOS we ask permission (App Tracking Transparency) before AdMob may use your advertising identifier for personalized ads; if you decline, ads are not personalized. You can change this in Settings → Privacy & Security → Tracking. FieldTag Pro removes ads. Location is never used for ads.
You can access, correct and delete most of your information in the app. You can turn off camera, photos and location permissions at any time in iOS Settings. Depending on where you live (for example California, or the EEA/UK), you may have the right to access, correct, delete or port your data, to object to or restrict certain processing, and not to be discriminated against for exercising rights. To make a request that the app doesn't cover, email [email protected]; we will respond within 30 days.
FieldTag is intended for working technicians and is not directed at children under 13 (or under 16 in the EEA). We do not knowingly collect information from children; if you believe we have, contact us and we will delete it.
Data is sent over encrypted connections (TLS) and stored with access controls that limit each account to its own data. No system is perfectly secure.
Our providers may process data in the United States and other countries. By using FieldTag you understand your information may be transferred there.
If we change this policy we will update the date above and, for material changes, notify you in the app.
FieldTag — [email protected]